Troubleshooting

App is slow or unresponsive

1. Close and reopen Everlog
2. Restart your device
3. Check for updates — make sure you’re running the latest version from the App Store
4. If the issue persists, contact support

Entries not syncing

See our detailed iCloud Sync guide for troubleshooting sync issues.

Quick checklist:

• Premium subscription active?
• iCloud enabled on both devices?
• Same Apple ID on both devices?
• Internet connection working?
• iCloud storage not full?

Import failed

• Make sure the export file matches the format Everlog expects (ZIP or JSON, depending on the source app)
• Try re-exporting from the source app with the latest version
• For large exports, ensure you have enough free storage on your device
• See the Import guide for detailed instructions

Lost entries

Everlog saves entries automatically as you type. If entries seem missing:

1. Check all journals — the entry may be in a different journal
2. Use search — search for keywords from the entry
3. Check the calendar — browse to the date you wrote the entry
4. If using sync, check other devices — the entry may not have synced yet

Contact support

If none of the above helps, email us with:

• Your device model and iOS/macOS version
• Everlog version (found in Settings > About)
• A description of the issue
• Screenshots if possible